GENERAL QUESTIONS
Q: What if my delivered furniture is not what I expected?
A: Please call us for a Return Authorization and as always we will be glad to exchange your purchase for a different model or refund your money.
Restocking Fess apply to Special order colors we do not usually Sell like Green, Red, etc...
Q: Where can I see the furniture you sell?
A: You can visit our showroom in Elkhart, Indiana where we have over 50 pieces of furniture on display. With 40 years experience in the RV industry rest assured we only sell Quality Built in the USA furniture.
Q: Can I use this furniture in an apartment or home?
A: Our Recliners by Fjords and Lafer are actually intended for home use. Because of their size, they serve a dual purpose for use in RVs and Boats as well. Most of our RV furniture is specifically designed for RVs and Boats. To work properly and safely most models need to be bolted to the floor.
Q: Do you have a footrest attachment for my current Captains Chair?
A: Footrests are not sold separately. Captains Chairs with footrests are available for purchase.
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ORDERING QUESTIONS
Q: What is the lead time?
A: Typically it takes 10-12 weeks from the time your Furniture order is placed until it is ready for Install or is ready for shipping.
(Small Parts Ship in 1-2 days)
Q: Do you have inventory in stock?
A: Most of our products are built to order. However, we do offer limited inventory in Brisa Distressed Ultraleather Chamois, Buckskin, Saddle, and Shield for quick shipment or "cash and carry” (any accepted payment applies)
Q: Do you take trade-ins?
A: Because we sell mostly new replacement furniture, we usually do not take.
Q: Do you install? How much does it cost?
A: If you prefer your furniture can be installed by our experienced installation technicians at our warehouse facility in Elkhart, Indiana. Appointments are necessary. Installation estimates and appointment scheduling are available by calling our office at 1-800-445-1830. Most furniture installations can be completed in 1 day or less. With most only taking a few hours to complete. More extensive renovation work such as flooring jobs can take take up to a couple weeks
Q: Do you collect Sales Tax?
A: We collect a 7% sales tax for orders delivered to an Indiana address or if you pick up here or have installation services performed at our showroom location. We also Collect Sales Tax for Items Shipped to North Carolina and Florida.
Q: Do you recover furniture or sell slipcovers?
A: We have found reupholstering furniture costs almost as much as replacing it brand new (unless you do the work yourself). For those who choose to reupholster, we have fabric, vinyl, and Ultraleather available for purchase by the yard.
We do not provide reupholstering services (except for dinette cushions) nor do we have slipcovers available for sale.
Q: Can I match my current leather and/or fabrics?
A: On late model motorhomes we can usually match Ultraleather colors. Due to the fact that RV manufacturers change woven Fabrics every year we don't have the ability to match their fabrics. We can usually find a complementary color to go with what you currently have. Please call for details.
Q: Can I order extra fabric, vinyl or Ultraleather?
A: Yes. Extra material can be purchased for $35.00 per yard and up.
Q: Do you have other color options besides those shown on your website?
A: Yes. If you don’t see a color or design that will work for you, please call us for more information.
Q: Is all your furniture made with leather or is other material available?
A: Fjord chairs are only available in leather.
The rest of our Furniture can be upholstered in Vinyl, Fabric or Ultraleather. And some models have the option of real leather although we recommend Ultraleather Products over real leather on RV Furniture
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INSTALLATION QUESTIONS
Q: Will the furniture fit through my door?
A: All our furniture is designed to disassemble to fit through narrow entryways. In our 40 years of experience, we have never had to take out a windshield or window to maneuver a piece into a motorhome. For marine application all seating will fit through a 24” entryway, some disassembling may be required.
Q: Will seats come with bases and will they fit my existing bases?
A: All Recliners come with their own base. Captains Chairs do not come with bases, although they are available for purchase. You can usually use your existing base and/or electric power base with our Captains Chairs. Please call with details and we can help you determine the possibility of using an existing base.
Q: Do Recliners bolt to the floor?
A: Most of our freestanding ring base Recliners can be secured to the floor while traveling.
Q: How do you bolt the furniture to the floor?
A: For sofas we use wood screws or lag bolts in wood floors, and self-tapping metal screws if a steel plate is present. For extreme mounting in slideouts we bolt through the floor from underneath using elevator bolts (available from Lowes, Home Depot or your local hardware store or purchase from us) especially when mounting Jacknifes in a short raised kitchen slide.
On bolt down pedestals for Captains Chairs we recommend using Grade 5, 1/2” bolts (length to be determined by your floor thickness). Bolted through your floor with large washers top and bottom, lock washers and nut.
Q: Do you provide detailed installation instructions?
A: We don’t provide detailed installation instructions because of the uniqueness of each individual vehicle. But we do have an Installation helps sheet that can be found under our customer support tab. Many installations are self-explanatory. If you do need assistance please contact us and we will be glad to assist you in any way we can.
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SHIPPING QUESTIONS
Q: How much does shipping cost?
A: Many of our products can ship Fed Ex, with the exception of Class A Captains Chairs, Sofas and Larger Recliners which must ship freight truck.
For sofas and larger recliners please contact us with your ZIP CODE for a custom freight lines shipping quote. We have a large discount with our carriers that we pass on to you for substantial savings on freight lines shipping costs.
Q: Will the freight company deliver furniture into my RV or boat?
A: Unless you make other arrangements with the freight company, our freight carriers will generally only unload furniture off the end of their truck. Customers are responsible to move it elsewhere.
UPS of course will deliver to your door.
Q: What if my shipment arrives damaged?
A: If you notice the box is damaged, please open and inspect the product. If damage is found, you have the option of refusing the shipment and they will return it to us. If it is only minor damage it is sometimes easier to have us pay to have it repaired locally or to send you repair parts. Please note damage on the bill before signing the delivery confirmation if you decide to keep it. Then call us ASAP.
For damage discovered after the delivery driver has left, please call us ASAP. Don’t worry you will still be covered.
Bradd and Hall will handle all the paperwork and make sure any problems with damage are resolved in an expedient manner.
Q: How long does it take to get my order?
A: Typically it takes 10-12 weeks from the time your Furniture order is placed until it is ready for Install or shipping.
(Small Parts Ship in 1-2 days)
Q: Do you ship overseas?
A: We only ship within the United States and Canada. We can ship to a broker on our east or west coast for overseas customers.
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